In this month’s edition of Kukla News, we are proud to spotlight one of our recent triumphs in export logistics to showcase our ability to surpass expectations and deliver unparalleled client service. Under the management of Chris Pryke, our Operations Director (photo credit: Chris Porter), we navigated a challenging export scenario with remarkable efficiency, precision and an ability to deliver excellence to the industry’s export requirements.
Successfully delivered an order on a tight deadline
A seemingly routine export task turned urgent when our client’s order, initially slated for standard delivery, was suddenly required much sooner than originally planned. Consequently, the one pallet travelling from Scotland to a destination near Frankfurt had its timeline for delivery date unexpectedly shortened, putting our operation capabilities to the test.
Swift solutions
Harnessing our agility and expertise, we immediately realised what was needed having received the revised order on a Thursday. We wasted no time loading the shipment the following day for its arrival at our partner’s Rotterdam de-consolidation warehouse. A swift customs clearance was secured in order to ensure the order was good to go to the final destination the next day.
We mobilised a same-day dedicated courier service, ensuring the timely delivery of the goods to their final destination in Frankfurt by the evening. Our commitment to meeting deadlines and exceeding expectations remained unwavering throughout, cementing our reputation as a trusted partner capable of rising to any challenge.
Commitment to customer satisfaction and operational excellence
At Kukla, our export services have flourished over the past year, reflecting our dedication to customer satisfaction and operational excellence. Our engagement with the UK spirits trade underscores our operational understanding and clients’ unique requirements for each export order.
By entrusting us with their export operations, our clients benefit from streamlined processes and expert guidance, freeing up their valuable staffing resources in order to focus on their core business activities. The strategic partnerships with our carriers and in-house expertise aim to deliver seamless operations, reliable and accurate communications and deliveries, even in the face of unexpected obstacles.
As we continue to expand our presence in the export market, we remain steadfast in our commitment to excellence. Our specialised operational teams are equipped to handle the complexities of export logistics with precision and care, as this example proved. We are also looking to include the introduction of temperature control measures to safeguard delicate goods during transit.
Kukla’s mission is to always exceed expectations in order to guarantee that our and our customers’ logistical goals are met and delivered.
